art of the imaginary tale

RETURN POLICY

We are committed to 100% customer satisfaction!

We are committed to 100% customer satisfaction!

If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date - WITH ORIGINAL PACKAGING. No questions asked! 

1. To return an item, email Joanna at info@joannakaufman.com with your order number to receive your return authorization. If an item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his or her choice.

2. We do not accept any returns after 30 days from ship date.

3. If you believe your package was damaged in shipping, please contact us within 5 days of delivery and we will work with you to quickly resolve the issue.

4. To cancel an order, please email info@joannakaufman.com as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you.

5. All refund recipients will receive an email confirmation.

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