We are committed to 100% customer satisfaction. If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date—in the original packaging. No questions asked.

To return an item: Email Joanna at contact@joannakaufman.com with your order number to receive your return authorization. If an item is damaged in shipping, please contact us within 5 days of delivery and we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his or her choice. We do not accept returns after 30 days from ship date.

To cancel an order: Please email contact@joannakaufman.com as soon as possible. If your order has not yet been shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you.

This guarantee is for watercolor reproductions and prints offered and purchased through this website or at Joanna Kaufman Illustration Studio in Trout Lake, Washington. Artwork purchased from a partner gallery or store is subject to the shipping and return policy where the item is purchased.

Thank you and please feel free to get in contact if we can help with any questions.